Last updated 1 November 2026
Your first payment
If you are not happy with a paid plan, ask within 14 days of your first payment for it and we will refund that payment in full. No reason needed.
Yearly plans
For a plan paid yearly, ask within 30 days of the payment for a full refund. After that, we refund the whole months left in the year if you cancel because we removed or broke something you relied on.
Renewals
Monthly renewals are not refunded once the new month has started; cancel before the renewal date and you will not be charged again. If a renewal reached you after you had cancelled, or you forgot and have not used the plan since it renewed, write to us within 7 days and we will refund it.
Enterprise
Enterprise licences follow the refund terms in the licence agreement you signed.
How to ask
Email hello@meshploy.com from the address on your account, naming the space or the payment. We reply within 2 working days. Approved refunds go back to the card or account you paid with, through our payment partner; your bank usually shows them within 5 to 10 working days.
When we get it wrong
If you were charged by mistake, charged twice, or could not use what you paid for because of a fault on our side, we refund it whatever the date. Tell us and we will put it right.